From the Editor: Big Changes for Packet

Cisco is a company that practices what it preaches: that Internet technology will truly change the way we live, work, play and learn. By IP-enabling many of its own business processes, Cisco generates gains in productivity and business agility that translate to millions of dollars in savings each year. The fact that Cisco uses its own networking technology to gain a competitive edge is clearly demonstrated in the Cisco IT@Work CDs we have distributed with this magazine over the past year.

Whether mobilizing its workforce with secure wireless networking, improving customer service via IP contact centers, or increasing employee uptime and reducing travel expenses with desktop video conferencing, Cisco prides itself on being its best reference customer. Our offices are quickly becoming showcases unto themselves for demonstrating how networking technologies can be turned into real business differentiators.